A Spec Products Corp was founded in 2002 by two motor sport enthusiasts with years of experience in the automotive industry. There have been many changes in the industry, and there are still many changes to be made.

Being enthusiasts first and foremost, we recognized the demand for readily available high quality parts. We addressed this need by carrying a mix of rare and unique brands from around the world by only first-class manufacturers.

We pride ourself in having the experience and technical knowledge that you need to modify your vehicle properly and efficiently. We look forward to providing you with a great customer service experience.

--------------------------------------------------------------------------------------------------------------

Please feel free to contact us via the following methods:

BY STANDARD MAIL:
A Spec Products
11223 Rush St Ste F
S El Monte, CA 91733

BY PHONE:
626 618-1100 (between 9:30 a.m. and 6:30 p.m. Pacific Standard time zone)

BY EMAIL:
support@aspecproducts.com

--------------------------------------------------------------------------------------------------------------

Return Policy:

1) To determine if your item is eligible for return/exchange, please review the following:

- Damaged or altered products cannot be returned

- Returns/exchanges will not be made on products which have been installed, used, or otherwise defaced

- Defective merchandise upon its arrival should notify A Spec immediately

- Special orders, custom orders are not returnable, no cancellation on these types of order. No deposit will be returned on these types of order.

- No return will be honored due to misuse, mishandling or damages due to act of God.

- Defective merchandise by other companies (brands) should notify the manufacturer of such products for exchange, repair or replacement. A Spec does not accept returns due to manufacturer’s defects. Shipping & handling charge will not be refunded due to the same reason.

- Products damaged in transit are not eligible for return as the customer should initiate a claim with the carrier. All shipments left A Spec in brand new condition, all packages are protected with sufficient cushioning materials & are fully insured. A Spec has no control of those packages once they are in the possession of the carrier. Customer should keep proof of damages in order to settle the claim with the carrier

- Missing parts in merchandise upon arrival should notify A Spec or the products manufacturer immediately.

- A SPEC branded products – return for any reasons including defects, no restocking charge if products are returned due to defects or errors by A Spec. Shipping and handling will only be refunded due to defects or errors by A Spec. Return products that are found to be missing contents, a 20% restocking charge will be imposed plus the cost of the missing parts will be charged. Only brand new products can be returned. All A Spec branded products carry a 1 year limited warranty. Defective A Spec branded items can be returned to A Spec for an exchange, refund or store credit.

- Other brand products – only brand new, non defective items can be returned. Defective items should consult the products manufacturer for proper repair or exchange procedures. A 20% restocking charge will be imposed on all returns. Shipping and handling will not be refunded.

2) If your item is eligible for return/exchange, you must obtain an RMA (Return Merchandise Authorization) number in order to initiate the return. Details below:

- RMA (Return Merchandise Authorization) is required for all returns. RMA number will be issued by A Spec. To request an RMA number, please fill out all information on the RMA request page on the website. In your request, please indicate the problem/reasons for your return, order number, name, and contact information. Please note that the RMA does not imply a refund, only that we will inspect the merchandise based on your claim.

- A return claim must be initiated within 14 calendar days after receipt of the products from the carrier or the date the order was picked up by the customer

- A Spec will contact the customer within 2 business days to issue an RMA number, provided that the return claim has been validated.

3) Once your claim has been validated and an RMA number issued, you must ship the item(s) back to A Spec with the following guidelines:

- RMA number should be written clearly on the outside of the box of the return package(s)

- All returns must be freight prepaid and fully insured

- Return packages damaged in transit will be refused and returned to the customer

- Return packages with unpaid or collect freight will be refused and returned to customer

- Returns must be received by A Spec within 10 calendar days after the RMA number has been issued. Otherwise, the RMA number will be removed from our system or the return will not be honored

4) After your return has been received, you will be issued a refund/exchange/store credit based on the following:

- Refund will be made in the same method as the order was paid

- A Spec will ship replacement to customer in the same manner as the order was originally shipped with the carrier by A Spec’s discretion

- A Spec will process returns, exchanges, or refunds in a timely manner. All refunds should be sent or credited to customer within 45 days. If a product is not available for immediate exchange, our customer service department will notify the estimated time of arrival for the replacement.

***Please note that A Spec reserves the rights to refuse any return